Data Processing & Use and Account Deletion

Data Processing & Use by the ArtsCard Boston App

The following types of data are processed in the ArtsCard Boston App:

 

Data disclosed by the customer:

• Place of interest

• Name

• Email address

• Date of birth (optional for special offers)

• Payment and credit card data, voucher data

• Contents of messages or reviews by the customer

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Additionally collected by the responsible party:

• IP addresses (log files)

• User ID, push token, device ID, localization (language setting)

• Webview used

• Device used

• Communication protocol

• Information about account usage (e.g. creation date, number of logins, date of last request)

• Information about purchased tickets

• User behavior data (e.g.: event viewed, favorited, added to shopping cart, purchased, rated).

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Purposes of data processing:

• Contract fulfillment or preparation

• Keeping information about (cultural) events available for retrieval

• Provision of services to recommend events based on the user's interests (with opt-out option at any time)

• Availability of online stores of the event organizers for the purchase of tickets

• Provision of communication channels for the dissemination of content and maintenance of the customer relationship

• Fulfillment of contractual obligations from the service contract with the responsible party

• Fulfillment of contractual obligations arising from the purchase and event contract concluded with the organizer.

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Deleting your ArtsCard Boston account

How to delete your ArtsCard Boston app account

To delete your account you have to go to the bottom bar and select the menu item "My menu". If you scroll down in this menu, click on “Settings” then choose “Privacy.” You will find the item “Delete account”. You can also contact customer service using the "Email ArtsCard Boston" button below.

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What happens when you delete my account in the app

When a user requests to delete their account within the app, the account in the app will be immediately deactivated and any personally identifiable information associated with it will be anonymized or deleted.

 

If a user has made purchases through our app, certain data must be retained for tax purposes. In compliance with legal requirements, we store transaction records and accompanying data for a period of seven years. This duration ensures that we maintain accurate documentation of the transaction, providing necessary records for tax compliance.

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Still need help? Please email ArtsCard Boston for further assistance.